Refund and Returns Policy

Thank you for purchasing courses from Elevate QHSE. Please read this Refund Policy carefully before purchasing any training course, certification program, or digital learning material from our website.

By purchasing any course through our platform, you acknowledge and agree to this Refund Policy.

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1. Nature of Digital Products and Services

All courses offered through our website are delivered digitally through a self-paced online learning platform.

Because users receive immediate access to digital content, training materials, downloadable resources, assessments, and learning systems after purchase, refunds are limited under the conditions described below.

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2. No Refund After Course Access

Once any of the following actions occur, the course purchase becomes non-refundable:

• Course access has been granted
• User login credentials have been issued
• Course materials have been viewed or downloaded
• Training progress has started
• Assessments or quizzes have been attempted
• Certificates have been issued

This policy applies regardless of course completion status.

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3. Refund Eligibility Before Access

A refund request may be considered only if:

• The request is submitted within 7 calendar days of purchase; and
• The course has not been accessed, started, or consumed in any manner.

Approved refunds will be processed to the original payment method.

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4. Duplicate or Accidental Payments

If a customer is charged multiple times for the same order due to a technical error or duplicate transaction, the duplicate payment amount will be refunded after verification.

Customers must notify us within 7 days of the transaction date.

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5. Technical Issues

If a user experiences technical problems preventing access to purchased courses, we will make reasonable efforts to resolve the issue promptly.

Refunds will not be issued for temporary technical issues where reasonable support and resolution are provided.

Users are encouraged to contact our support team before requesting a refund.

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6. Chargebacks and Payment Disputes

Customers agree to contact us directly to resolve any payment-related concerns before initiating a chargeback or dispute with their bank or payment provider.

Unauthorized or fraudulent chargebacks may result in:

• Suspension of course access
• Certificate cancellation
• Account termination
• Restriction from future purchases

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7. Subscription or Promotional Offers

If courses are purchased under:

• Promotional pricing
• Discount campaigns
• Bundle offers
• Coupon codes
• Corporate packages

refund eligibility may be limited or excluded unless otherwise specifically stated.

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8. Certificate and Examination Fees

Fees related to:

• Certificate issuance
• Examination assessments
• Accreditation processing
• Verification services

are non-refundable once processing has started.

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9. Currency and International Payments

All payments may be processed in United States Dollars (USD).

Refund amounts may vary due to:

• Currency exchange fluctuations
• Bank conversion rates
• International transaction fees
• Payment gateway deductions

We are not responsible for differences caused by financial institutions or payment processors.

Payments may be processed through:

• Razorpay
• WooCommerce

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10. Refund Processing Duration

Approved refunds are typically processed within 7 to 15 business days, depending on the payment provider and banking institution.

Actual processing times may vary.

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11. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

Effective Date: May 17, 2026

12. How to Request a Refund

To request a refund, please contact us with:

• Full name
• Registered email address
• Order number
• Course name
• Reason for refund request